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Allegro

Security Order and Account Information Shipping Once You've Received Your Order Real Audio Gifts Allegro Products

What is Allegro?
Allegro is one of the largest independent distributors of music in the United States. Allegro has also offered music through direct sales of its catalog to consumers for over ten years. Allegro's consumer database consists of over 100,000 satisfied music buyers.
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Why don't you offer all CDs?
Currently, the music offered on the Allegro site is focused solely on the record labels we carry. We know these labels, their artists and music, thus are able to provide more in-depth information, better recommendations and assure that each is presented in a manner that is indicative of their goals and values. When we say Allegro is "Where Music Matters," we mean it.
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Are there any costs of membership to get the membership price?
There is no charge
for membership, nor are there any terms or required minimum purchase.
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Do you have a catalog?
The Allegro catalog and monthly new release books are available for download on our catalogs page.  Unfortunately, we are unable to mail out hard copies of our catalog and new release books.
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Can you send me the catalog for one of your distributed labels?
No, we do not have the catalogs for any of our distributed labels.  You can search by label on our Expanded Search page and use the drop down menu for Labels to browse a label's catalog.
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What is a street date?
A street date is a music term for the date a new CD is released for sale, to the general public.
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How would I have my label distributed by Allegro?
Allegro is constantly expanding the breadth and depth of music we offer. For submissions guidelines, please visit our Submissions page.


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Is it really safe to use my credit card over the Internet?
Yes!  Allegro offers Secure On-Line Ordering, which means you can use your credit card for purchases with complete confidence. Our site utilizes 128 bit encryption technology, which means it is very, very difficult for anyone to decode your order and capture your credit card number. This is the same technology implemented by the majority of Internet merchants that are serious about protecting the information their customers transmit over the Internet.

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Are you going to sell my email address to a third party?
No, we will not make the e-mail addresses collected on our site available to any other company or organization.  Click here to learn more about our privacy policy.
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I've forgotten my password.  Can you send it to me?
For your security, our Customer Service Department does not have access to your password.  To have your password sent to you by email, go to the Registered Member Login screen, type in your email and click the "Request Password " button.
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How do I check the status of an order?
You may check the status of your order on our Order Status page. If you are not logged in, you will be prompted to do so.
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Can I order a CD in advance of its street date?
Yes, you may order a CD before its release date, and it will be shipped to you upon its release.  Unlike back-ordered items, you will be charged for shipping on items ordered in advance.
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Can I send a check or money order instead of using a credit card?
Yes. Simply add items to your shopping cart as though you were going to place the order online. Print out the shopping cart and mail it with a check or money order to: Allegro Corporation, Attn: Web Orders, 20048 NE San Rafael • Portland, OR 97230.
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I'm in a hurry. Can I fax an order?
Yes. Simply add items to your shopping cart as though you were going to place the order online. Print out the shopping cart and fax it to: 503-491-8488.
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How can I add or delete items on my order?
If you entered the order recently enough to assume it hasn't been mailed out yet, email us at mailcs@allegro-music.com or call us at 800-288-2007 x2031 to make additions or deletions to your order.
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How can I make changes to my account information?
When you go to the Registered Member Login screen and type in your email address and password, you will be asked to confirm your account information.  At this time, click the Edit button to change the information on your account.
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What does "Back-Order" mean?
In rare instances, you may order a music CD or video that we do not have in stock. Should this happen, we'll need to order a copy from the record label (most of the time, this process is already in progress). Once we receive the CD from the label, we'll immediately ship it directly to you, with no charge for shipping. Most Internet CD sites will give you the choice to wait, and have the entire order shipped at once, or break your order into two orders, and charge you shipping twice. At Allegro, we feel it's our fault if we're out of stock on something, not your fault, so we'll ship what we have, and send the back-ordered item to you when it arrives, at no extra charge.
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Will I be charged shipping on back-ordered items?
Not if you have a U.S. address. Shipping is assessed on international back-orders. Please keep this in mind when placing your order.
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Do you charge me for an entire order, even if one or more of the items is back-ordered?
No, Allegro only charges your credit card after a product has shipped, thus you aren't charged for back-ordered items until they leave our warehouse.
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How much is shipping?
For a complete breakdown of shipping costs, please see our Customer Service page.
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How long will it take to receive my order?
Music orders of 1-9 CDs for U.S. delivery are shipped via USPS 1st Class Mail. Orders of 10+ CDs are shipped FedEx Ground. Average delivery times are 2-7 days.

Orders for delivery outside of the United States are shipped via International Airmail - Small Pack. Because your parcel will pass through customs, your shipment may take as long as 8 weeks to arrive.
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How do I enter a different address for shipping?
There are two separate sections for billing information and shipping information. Simply complete the Shipping Information portion of check-out with the name and address of the intended recipient.
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Do you have rush orders?
Yes, please see the expedited shipping options on our Customer Service page.
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How do I return something, and how will I be credited?
Allegro offers a 30-day, no-questions-asked returns policy.  If, for any reason, you want to return something to us, simply repackage the CD(s), including the invoice, and mail it to:  Allegro Corporation, Attn: Consumer Returns, 20048 NE San Rafael • Portland, OR 97230.  Upon receipt of your package, a full refund of the purchase price will be issued to your credit card.  This credit does not include shipping and handling.
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The jewel case on my CD arrived cracked.  Can you replace it?
Sure.  Drop us an email, and we'll get one out to you right away.
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If a CD by one of your distributed labels is available abroad, but hasn't been released yet in the US, can you import it for me?
No, we can only sell CDs that our distributed labels have released, through us, in the U.S. and Canada. 
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How do I listen to your Real Audio clips?
To listen to our audio clips, you will need a Real Audio player.  Download one for free at the Real Audio website.  Once you have a Real Audio player, all you need to do is click on a song title to hear the clip.
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Can I purchase a gift for someone on your site?
Absolutely! Simply complete the Shipping Information portion of check-out with the name and address of the gift's recipient and your gift message. Please see our Gift Services page for gift-wrapping options.
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Do you have gift certificates?
No, we do not offer gift certificates at this time.
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Do you carry vinyl LPs?
Yes! Please visit our Expanded Search page, and search by Format (LP or 7 Inch).
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Do you sell musical instruments?
No, Allegro does not sell musical instruments.
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Do you sell sheet music?
No, Allegro does not sell sheet music.
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