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At Allegro we pride ourselves on our outstanding service. If we haven't answered your questions in the following,
use our Customer Service form to inquire!

Shipping: Continental United States

All orders in the continental United States are shipped via USPS or FedEx Ground, depending on the weight of the order.

Orders under two pounds ship via USPS; orders over two pounds ship via FedEx Ground. The weight and size of items vary, but, in general, it takes eight CDs to reach 2 pounds.

All orders are processed and shipped within 1-2 business days.
Delivery dates are not guaranteed.

U.S. Orders under $25 - $4.00: Standard shipping USPS
Average ship time is 1 to 3 business days after shipping.

U.S. Orders $25 and over - FREE SHIPPING! Standard shipping USPS
Average 1 to 3 business days after shipping.
If shipped by FedEx then 2 - 5 business days after shipping.


In a hurry? We offer expedited shipping within the U.S. :
USPS PRIORITY MAIL - $7
( 1 to 3 business days after shipping )

3 DAY AIR - $9
( 3 business days after shipping )

2 DAY AIR - $12

( 2 business days after shipping )

2 DAY AIR - to ( Alaska, Hawaii, Puerto Rico ) $30
( 2 business days after shipping )

NEXT DAY AIR - $18
( 1 business days after shipping )

NEXT DAY AIR - to ( Alaska, Hawaii, Puerto Rico ) $40
( 1 business day after shipping )

If there are any items in your order that are back-ordered, shipping charges will apply only once, per order. The back-ordered items will be sent FREE of shipping charges.

All APO/FPO addresses are shipped US Mail, First Class.

Shipping: Alaska and Hawaii

All Alaska and Hawaii orders are USPS or FedEx 2 day Air, depending on the weight of the order. Orders under two pounds ship via USPS; orders over two pounds ship via FedEx 2day Air. The weight and size of items vary, but, in general, it takes eight CDs to reach 2 pounds.

Shipping: United States Territories

All US Territories: Guam, Puerto Rico, United States Virgin Islands, American Samoa will be considered international for shipping purposes. See international shipping rates here

Shipping: Canada

We charge a flat rate of $8 shipping for all Canadian orders.
NOTE: This shipping rate also applies to any back orders. Please contact us to if you wish to cancel any back order.

Although we ship via Airmail, your order may take up to 2 weeks for delivery.


Shipping: All Other Countries

For all international orders, shipping is based on a flat rate and number of items.
$7 for the first CD, plus $2 each additional CD, this also applies to box sets.

These rates apply to back-ordered items as well. Please keep this in mind when placing your order. Shipping will be by Airmail, average delivery times are 1-3 weeks. There can be delays due to customs.

Shipping Status: All Orders

When your order ships from Allegro, you will receive an e-mail advising you of shipment. You may track the status of your shipment on our Shipping Information page, which contains a link to FedEx. Tracking is not available on orders shipped via the US Postal Service.

Payment Methods/Currency



At this time, Allegro accepts VISA, Mastercard and American Express payments only for orders placed on our website. Please see our FAQ page for instructions on placing an order via the mail. All prices on the Allegro website are in United States currency. Foreign exchange rates are left to the discretion of VISA, Mastercard and American Express and are considered outside the control of Allegro Corporation.

Secure Shopping and the Internet

While the media hype surrounding the safety of purchasing goods and services over the Internet has finally subsided, many consumers remain reluctant to make a purchase with their credit card over the Internet. We would like to assure all customers of Allegro that our site employs the latest encryption technology (Secure Socket Layer or SSL). This is the highest level of secure transaction technology commonly in use today.

However, if you are reluctant to complete your transaction over the Internet, you have the option to print and FAX your order to us, Attention: Allegro Web Orders, at 1-503-491-8488.

Video Standards

All videos offered by Allegro are the NTSC format, which is the standard VHS format for North America.

Returns

Allegro offers a 30-day, no-questions-asked returns policy. If, for any reason, you want to return something to us, simply repackage the CD(s), including the invoice, and mail it to: Allegro Corporation, Attn: Consumer Returns, 20048 NE San Rafael, Portland, OR 97230. Upon receipt of your package, a full refund of the purchase price will be issued to your credit card. This credit does not include shipping and handling.

Customer Service Inquiries

You may email us at: mailcs@allegro-music.com. Customer Service will respond to any service related issues via e-mail within two business days of receipt of your question/concern. Please confirm your e-mail address before submitting. In nearly every case where an inquiry was not answered, the problem was with an invalid e-mail address.

If you have a question about an order you've placed, you may also contact us at 1-800-288-2007, extension 2500.

 


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